Returns and Exchanges

Thank you for choosing Venerean. If a piece does not fully meet your expectations, we want the return process to be simple and clear.

1. Returns

You have 30 calendar days from the date you received your item to begin a return. Items must be unused, in the same condition you received them and in their original packaging, with all original accessories and materials. Items must show no signs of wear, alteration or washing. A receipt or proof of purchase is required. We may decline a return that does not meet these conditions.

2. Refunds

Once your return arrives, our team inspects it and lets you know whether the refund is approved. Approved refunds are credited to your original payment method, typically within 5 to 10 business days depending on your card issuer.

3. Return shipping

Please send your return to the address provided by our team. Return shipping costs are the responsibility of the customer and are not refundable. We recommend a trackable service or shipping insurance for items of significant value.

4. How to start a return

Email returns@venerean.com with your order number and the items you wish to return, or use the Client Services form.

5. Non returnable items

Intimate or sanitary goods, gift cards and some personal care items cannot be returned. If an item is non returnable you will be informed, or you may ask us before you buy.

6. Sale items

Only regular priced items may be refunded. Items purchased on sale or during promotional events are final sale.

7. Exchanges and damaged items

We replace items that arrive defective or damaged. Email returns@venerean.com with your order number and a photo, and we will cover the cost of shipping the replacement to you.