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Questions about an order, a size or a piece? Our team replies within one business day.
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Frequently Asked Questions
How long will my order take?
Every Venerean piece is made to order. Production typically takes 2 to 7 business days, then your order ships with tracking to the address you provided.
How do I track my order?
Sign in and open My Orders to see the status of each order. Tracking details are also emailed to you as soon as your order ships.
Can I change or cancel my order?
Because production begins quickly, please write to Client Services as soon as possible. We will do our best to help before your piece enters production.
What is your return policy?
Unused items in their original condition and packaging may be returned within 30 days of delivery. Email returns@venerean.com with your order number to begin.
What if my item arrives damaged or incorrect?
Contact us within 30 days of delivery with your order number and a photo. We will replace a defective or damaged item at no cost to you.
How do I choose my size?
Our pieces follow standard US sizing. See the Size Guide, and if you are between sizes choose the larger size for a relaxed fit or ask Client Services for advice.
Which payment methods do you accept?
Major credit and debit cards and the payment options shown at checkout. All payments are processed securely and encrypted.
Do you offer personalization?
Several pieces can be personalized. Choose the topic Personalization request in the form and tell us what you have in mind.